Refund policy

For hygiene and safety reasons, we generally don't accept returns or exchanges on opened or used beauty products (you get it—hygiene first!).

Unopened and unused products in their original condition may be returned or exchanged within 14 days of delivery, subject to applicable exceptions.

If your order arrives damaged, defective, or incorrect, email us at info@jessspouch.com with your order number and photos of the issue, preferably within 72 hours, and we'll sort it out!

Defective products are eligible for a refund or replacement within 30 days of delivery, in accordance with applicable consumer protection laws, at no additional cost to you.

All returns and exchanges are subject to applicable Egyptian consumer protection laws.